How to Resolve Bug with Your Synchrony Banking concern Credit Card

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If your Synchrony Bank Credit Menu is declined when you use it online, please follow these steps to re-submit your payment. For directly assistance, you lot can email webhelp@livingspaces.com.

Step 1

Activate Your Carte

If you lot completed your credit application in shop, you will need to activate your card once you receive it. In order to exercise and then, call the number on the back of your card using the phone number y'all listed on the account. If you try to employ your credit bill of fare before activating it, your card will be declined when you check out online. Skip this stride if you applied online or have already activated your card.

Step 2

Check Whether Your Buy Total is Above Your Canonical Credit Limit

Y'all can bank check whether your purchase total is more than your approved credit limit by visiting www.mysynchrony.com to access your online account. From there, you can verify what your available credit limit is.

  • If your new purchase will put you over your credit limit, please remove items from your cart before checking out again.
  • You can besides come up into a retail store to discuss a temporary increase to your credit line.

Pace 3

Confirm Whether Your Purchase Full is $150 Before Taxes

Merely purchases equal to $150 or more are eligible for Synchrony credit card transactions.

Step iv

Verify Synchrony Billing Address and Shipping Accost Are the Same

If yous are picking up your items from a shop or having them delivered to your home, the billing address you entered at checkout must lucifer your Synchrony billing address.

  • You lot tin can update your Synchrony billing address to friction match what you entered at checkout by visiting www.mysynchrony.com. Once you update your address on www.mysynchrony.com, please look a day earlier attempting your purchase again.

Step v

Explore Other Possible Issues in Store

  • If you have completed these steps, and your Synchrony credit bill of fare is however declined, there is likely another issue that is preventing you from completing your purchase online.
  • Please visit a retail store with your Synchrony credit card, and so we can complete your purchase there.